Cancellation and Refund Policy

 

RIGHT OF WITHDRAWAL AND RETURNS 

According to the Consumer Protection Law (Law 2251/1994), the right to withdraw from the contract and return the product is granted within fourteen (14) days from the date of receipt. The return of the product is accepted only if the product is in its original condition. In order to avoid inconvenience to the consumer, it is requested that upon delivery of the products, their condition, packaging and type are checked in order to detect any obvious defects.

In the event that the reason for the return concerns the Company's fault (e.g. wrong type, defective product), then the return cost is borne by the Company and they will be replaced immediately without any charge to the consumer. In any other case, the consumer is charged with the return cost.
The products must be returned in excellent condition, without the special markings (tags) having been removed and must be accompanied by the sales receipt and the shipping note.
The Company does not accept, does not allow or bear any responsibility for returns made after fourteen (14) days from the date of receipt of the product by the customer.
In the case of return of the products, and depending on the method of payment and the way in which the return will be made, the refund is completed within 10 calendar days from the date the Company receives the products.

THE RETURN SHOULD BE MADE ONLY WITH ELTA COURIER.

Return address:

SMARGE GROUP MON. IKE

Plutarchou 12

55134,Kalamaria

Thessaloniki

2313 118385